Single SuperMom Inc

Last updated: June 2026

1. Introduction

This Refund Policy applies to purchases made through the Single SuperMom Inc online store, physical events, workshops, community activities, fundraising activities, pop-up sales, and other online or offline sales channels.

This policy applies to physical products, books, planners, journals, merchandise, educational materials, digital products, memberships, downloadable content, event-related products, and other items sold through our platforms or activities.

By making a purchase, the customer agrees to this policy.

2. Physical and Offline Products

All purchases of physical products, offline products, books, planners, journals, merchandise, educational materials, printed materials, and similar items are final unless otherwise required by applicable law.

Single SuperMom Inc generally does not offer:

• Refunds;
• Returns;
• Exchanges;
• Store credit;
• Reimbursements after purchase.

This applies to products purchased through:

• The online store;
• Workshops;
• Conferences;
• Community events;
• Fundraising activities;
• Educational activities;
• Pop-up sales;
• In-person gatherings.

Because Single SuperMom Inc is a mission-driven community organization with limited administrative, staffing, and financial capacity, we are unable to absorb ongoing costs related to returns, shipping fees, transaction fees, processing fees, or other related expenses.

Customers are encouraged to carefully review products before purchase.

3. Damaged, Incorrect, or Defective Products

If a product is damaged, defective, or incorrectly delivered, the customer should contact Single SuperMom Inc as soon as reasonably possible.

Customers may be asked to provide:

• Order information;
• Photographs;
• Proof of damage, defect, or incorrect delivery.

Where appropriate and solely at its discretion, Single SuperMom Inc may decide to:

• Offer a replacement product;
• Provide a repair or correction where possible;
• Provide store credit;
• Provide a partial refund;
• Provide a full refund only where legally required or expressly approved in writing by Single SuperMom Inc.

Refunds are not guaranteed and are reviewed on a case-by-case basis.

4. Digital Products and Downloads

Digital products, downloadable content, memberships, online materials, templates, recordings, and similar digital products are generally non-refundable once access has been granted or the download process has started, unless otherwise required by applicable law.

Exceptions may be considered in cases involving:

• Technical issues;
• Duplicate purchases;
• Billing errors;
• Legal obligations.

5. Memberships and Subscriptions

Recurring memberships or subscription services may be canceled at any time unless otherwise stated.

Unless otherwise required by law:

• Previously paid amounts are generally non-refundable;
• Access remains active until the end of the current billing period;
• Future renewals may be canceled before the next billing cycle.

6. Event Merchandise, Books, Planners, and Educational Materials

Special event merchandise, books, planners, journals, limited edition items, personalized products, educational materials, or promotional products may have separate limitations regarding returns, exchanges, or refunds.

Due to hygiene, handling, copyright, and operational reasons, educational materials such as books, planners, journals, workbooks, printed materials, and similar items sold during events or activities are generally non-refundable, non-returnable, and non-exchangeable after purchase unless the item is defective, damaged, or otherwise required by applicable law.

Because these items are often viewed, handled, displayed, or sold without individual sealed packaging during events or activities, Single SuperMom Inc cannot guarantee resale condition after purchase.

All sales are final unless otherwise required by applicable law.

To support our community mission and reduce waste, items voluntarily returned, left behind, or donated to Single SuperMom Inc may, where appropriate, be redistributed to mothers or families experiencing financial hardship through Single SuperMom Inc community support initiatives.

Voluntary returns or donations do not automatically create a right to a refund, exchange, store credit, or any other compensation unless otherwise required by applicable law or expressly approved in writing by Single SuperMom Inc.

7. Shipping Costs and Additional Fees

Shipping costs, customs fees, import duties, taxes, transaction fees, payment processing fees, and administrative or handling fees are non-refundable unless otherwise required by applicable law.

Customers remain responsible for any return shipping costs unless Single SuperMom Inc agrees otherwise in writing.

Single SuperMom Inc does not reimburse shipping costs or additional fees related to:

• Voluntary returns;
• Refused packages;
• Incorrect addresses provided by the customer;
• Customs delays;
• Carrier delays;
• Customer change of mind.

8. International Orders

International customers remain responsible for complying with local import regulations, customs requirements, taxes, and import duties.

Single SuperMom Inc is not responsible for delays, customs issues, or additional costs imposed by local authorities or carriers.

Refund rights may vary depending on applicable local consumer protection laws.

9. Fraud Prevention

Single SuperMom Inc reserves the right to refuse returns, exchanges, store credit, or refunds in cases involving:

• Suspected fraud;
• Abuse of the refund policy;
• Unauthorized transactions;
• Violations of the Terms of Use;
• Excessive or repeated refund requests.

10. Refund Processing

Refunds are not guaranteed and are only provided where required by applicable law or expressly approved in writing by Single SuperMom Inc.

If a refund is approved, it will generally be returned to the original payment method.

Processing times may vary depending on:

• Payment providers;
• Banks;
• International payment systems.

Non-refundable shipping costs, transaction fees, payment processing fees, handling fees, customs charges, taxes, or administrative costs may, where legally permitted, be deducted from any approved refund.

11. Consumer Rights

Nothing in this policy limits mandatory consumer rights applicable under governing law.

Depending on the customer’s location, additional rights may apply under:

• European consumer protection laws;
• U.S. state consumer laws;
• International consumer protection regulations;
• Other applicable local laws.

12. Changes to This Policy

Single SuperMom Inc may update this Refund Policy at any time.

The most current version will always be published on the website.

13. Contact

For questions regarding returns, exchanges, or refunds:

Single SuperMom Inc
Email: info@singlesupermom.com